UFS-Aero Return Policy

You may return most new, unused items sold and fulfilled by The UFS-Aero online pilot shop, subject to the following conditions:

1. All requests for returns or exchange, must be submitted within 30 days of original delivery of the product.
2. All returns, refund requests, exchanges or credits must be authorized by UFS-Aero prior to the return of the items, by phone, fax, or email. Call, email, or fax  UFS-Aero to receive your authorization. No returns or exchanges can be accepted without this authorization.
3. Refunds or the shipment of replacement items, will be processed after UFS-Aero receives the original product(s) from the buyer. Please allow 5 to 7 days for UFS-Aero to process the refund or replacement item.

FAULTY OR DEFECTIVE PRODUCTS:

If you received a faulty or defective item, you may request a replacement, or a full refund of your original purchase price for the defective item. If you requested a refund, you will be credited the entire amount, including shipping, handling and any sales tax paid. If you requested a replacement, it will be shipped to you at no charge.

EXCHANGES/CREDITS:

You may exchange an item for a different item, or return an item for refund, if the item is returned to UFS-Aero at the buyer's expense, in its original condition and packaging. Products with damage, missing parts, or obvious signs of use, are not eligible for return. Sealed items that have been opened or taken out of their plastic wrap, are not eligible for return. UFS-Aero will not refund any shipping or handling charges. Buyer will be responsible for paying for any shipping/handling charge for items being exchanged or returned. Items returned or exchanged are subject to a restocking fee.

UFS-Aero Service Number: 215-674-2100 x214
UFS-Aero Service Email: parts@ufs-aero.com
UFS-Aero Fax Number: 215-674-2871

Go Back